Job

Field Application Engineer

Genexis Norway AS - Asker, Norway
Jobtitel
Field Application Engineer
Standort
Genexis Norway AS
Asker
Norway
Department
Tech Team

Your role within Genexis

You are the trusted advisor to Genexis prospects and clients, with comprehensive knowledge of the Genexis product portfolio and associated technologies. Engineers in this role serve as customer advocates towards other Genexis teams, including Product Development, Sales, and Marketing, while participating in discussions throughout the organization to ensure that our customers can successfully integrate our products in their network design.

 

Acting in the middle field of our operations, you are the nexus that translates network operators’ needs into technical input towards the organization, while on the other hand helping them to faster benefit from Genexis solutions and realize business value. The Field Application Engineer acts as the technical representative leading the direct interaction with customer personnel and project teams, being responsible for focusing on the technical solution while also understanding the business outcomes the customer is trying to achieve.

Your Experience & Skills

The ideal candidate must be self-motivated and interested in becoming proficient with connecting networking solutions to diverse deployment scenarios. To be successful in this role you’ll need a combination of technical know-how, a passion for helping customers succeed, and experience in managing cases throughout the entire support lifecycle, from initial customer inquiry to triage and reproduction. As a representative of Genexis and its values, we expect you to have stellar communication skills and be fluent in both Norwegian and English languages; other languages are a plus.

We look for

  • Technical presentation and communication skills.
  • You’re able to communicate complex technical topics to customers and coworkers of varying technical skill levels.
  • Knowledge of TCP/IP stack, application protocols (DHCP/DNS/HTTPs), and networking concepts (VRRP/VLANs/OSI Layers).
  • Above average knowledge of Unix and Unix based Operating Systems:
    • Installation and operation of Linux operating systems and hardware investigation/manipulation commands;
    • BASH/Shell scripting including systems and init.d startup scripts;
    • Package management (RPM, etc. to add/remove/update packages);
    • Understanding of system log files/logging infrastructure;
  • Being able to build deep relationships with people within customer environments to enable them to be Genexis advocates.
  • Good knowledge of software development lifecycle and development pipeline.
  • You’re comfortable using support and ticketing platforms such as ZenDesk and Easy Redmine.
  • Experience with technical pre-sales or as a professional in the field of information technology is a big plus.

What we offer you

  • Highly talented, distributed, and multicultural team of network and application engineers.
  • Working on a great tech stack with cutting edge glass fiber technologies.
  • Product company with a long-term vision.
  • Competitive salary depending on the relative work experience.
  • Project exposure and ownership that impacts our users, product, and business.
  • Challenging technical tasks, fast learning cycles, and meaningful feedback.
  • The best equipment money can buy.

This role is based in Skjetten, Norway.

Do you have any questions regarding this vacancy?
Contact Mr. Arild Westring, CEO Genexis Norway at +47 971 91 377
or send him an email at arild.westring@genexis.eu

Zukünftige Kollegen

Elroy Pluk - Portrait
Elroy Pluk
Product Engineer
The variety of my responsibilities keeps my job fun

When I started working at Genexis, I knew that I had found an employer with a promising future in a new (growing) market. Today I still experience that challenging environment. The variety of responsibilities is what keeps it fun; from managing product releases to guiding mechanical design projects to supporting my commercial colleagues with product related requests.

Bewerbungsverfahren

1
Bewerben Sie sich auf die Stelle

Der erste Schritt ist die Bewerbung! Wir prüfen und beantworten alle eingegangenen Bewerbungen. Sollten wir gut zusammenpassen, lädt Sie unsere Personalleitung zu einem Einführungsgespräch in unsere Büros ein, damit wir uns besser kennenlernen können.

2
Erstes Treffen & Business Case

Fällt das Erste Treffen für Sie und für uns positiv aus, können wir Sie einladen, einen Business Case (zu Hause) in Ihrem Fachgebiet zu bearbeiten. Dies ist die perfekte Gelegenheit für Sie, Ihren Mehrwert für das Team hervorzuheben und zu entscheiden, ob die Stelle wirklich zu Ihnen passt.

3
Zweites Treffen

Wenn wir beide nach dieser Phase Potenzial sehen, dann werden wir Sie zu einem zweiten Treffen in unsere Büros einladen. Wir werden Ihnen weitere Informationen über die Stelle geben und Ihnen Ihre zukünftigen Teammitglieder vorstellen. Außerdem werden Sie mit unserem Personalleiter über die Vertragsbedingungen sprechen.

4
Angebot

Wenn das zweite Treffen auch zu einem erfolgreichen Abschluss kommt, erhalten Sie ein Angebot per E-Mail. Wir werden Sie dann einladen, den Vertrag zu unterzeichnen, und dann sind Sie ein Teil des Genexis-Teams!

Application form Field Application Engineer

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