Field Application Engineer

Genexis Netherlands BV - Eindhoven, The Netherlands
Field Application Engineer
Genexis Netherlands BV
The Netherlands

Your role within Genexis

You are a trusted (technical) advisor to Genexis prospects and customers, who are network operators and service providers, with comprehensive knowledge of the Genexis product portfolio and associated technologies.

Your main focus will be to assist the BeNeLux Sales team with technical sales challenges for their customers and prospects. You help these customers and prospects to introduce and integrate new and existing products. In this role you also serve as a customer advocate towards other Genexis teams, including Product Development, Technical Support, Sales and Marketing, while participating in discussions throughout the organization to ensure that our customers can successfully integrate our products in their network design.

Acting in the middle field of our operations with customers, while on the other hand helping them to faster benefit from Genexis solutions and realize business value. You will act as the technical (sales) representative leading the direct interaction with customers and project teams, focusing on the technical solution while also understanding the business outcomes the customer is trying to achieve.

Acting in the middle field of our operations, you are the nexus that translates network operators’ needs into technical input towards the organization, while on the other hand helping them to faster benefit from Genexis solutions and realize business value. The Field Application Engineer acts as the technical representative leading the direct interaction with customer personnel and project teams, being responsible for focusing on the technical solution while also understanding the business outcomes the customer is trying to achieve.

Your Experience 

The ideal candidate must be self-motivated and interested in becoming proficient with connecting networking solutions to diverse deployment scenarios. To be successful in this role you will need a combination of technical know-how, a passion for helping customers succeed, and managing cases throughout the entire support life-cycle. You have a customer-oriented / commercial attitude and love to teach and explain things in a simple way. You are a fast learner, analytically strong, and not afraid of unknown territories. You are eager to continuously develop and improve yourself.

To be successful in this role you are fluent in Dutch and English with excellent communication skills; other languages (e.g.: French) are a plus.

Your Skills 

  • You have excellent technical presentation and communication skills.
  • You’re able to communicate complex technical topics to customers and co-workers of varying technical skill levels.
  • You are able to preform on Bachelor’s level.
  • You, preferably, have experience with Active Ethernet, Point-to-Point, and PON topologies.
  • You have knowledge of TCP/IP stack, application protocols (DHCP/DNS/HTTPs), and networking concepts (VRRP/VLANs/OSI Layers).
  • You are able to build deep relationships with people within customer environments to enable them to be Genexis advocates.
  • You have good knowledge of software development life-cycle and development pipeline.
  • You have knowlegde of customer premises equipment management / provisioning software tools. E.g., TR069, GUI
  • You are comfortable using support and ticketing platforms such as Easy Redmine.
  • You have experience with technical pre-sales or as a professional in the field of information technology is a big plus.

What we offer you

  • Competitive salary on the relative work experience.
    Technical / Commercial challenges in a dynamic, multicultural environment together with a no-nonsense corporate culture.
  • Working in an enthusiastic Team. The BeNeLux in a fast-growing market.
  • Great growth opportunities within the company.
  • Product company with a long-term vision, working on a great tech stack with cutting edge fiber technologies.

This role is based in Eindhoven, the Netherlands.

Do you have any questions regarding this vacancy?
Contact our HR manager Ans Vogels at +31 40 747 0247 or apply via the form below!

Zukünftige Kollegen

Nico v Woensel - Portrait
Nico van Woensel
Sales Manager BeNeLux & UK
Genexis provides me autonomy to make business decisions

As sales manager BeNeLux and UK, I have the opportunity to initiate and maintain long-term relationships with both clients and industry partners on an autonomous level. Genexis gives me the opportunity to make business decisions independently and to explore opportunities to further expand our market.


Bewerben Sie sich auf die Stelle

Der erste Schritt ist die Bewerbung! Wir prüfen und beantworten alle eingegangenen Bewerbungen. Sollten wir gut zusammenpassen, lädt Sie unsere Personalleitung zu einem Einführungsgespräch in unsere Büros ein, damit wir uns besser kennenlernen können.

Erstes Treffen & Business Case

Fällt das Erste Treffen für Sie und für uns positiv aus, können wir Sie einladen, einen Business Case (zu Hause) in Ihrem Fachgebiet zu bearbeiten. Dies ist die perfekte Gelegenheit für Sie, Ihren Mehrwert für das Team hervorzuheben und zu entscheiden, ob die Stelle wirklich zu Ihnen passt.

Zweites Treffen

Wenn wir beide nach dieser Phase Potenzial sehen, dann werden wir Sie zu einem zweiten Treffen in unsere Büros einladen. Wir werden Ihnen weitere Informationen über die Stelle geben und Ihnen Ihre zukünftigen Teammitglieder vorstellen. Außerdem werden Sie mit unserem Personalleiter über die Vertragsbedingungen sprechen.


Wenn das zweite Treffen auch zu einem erfolgreichen Abschluss kommt, erhalten Sie ein Angebot per E-Mail. Wir werden Sie dann einladen, den Vertrag zu unterzeichnen, und dann sind Sie ein Teil des Genexis-Teams!

Application form Field Application Engineer

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