Manager Tech Team

Your role within Genexis

As Manager Tech Team you are responsible for the “special operations force of tech support”, this team is often tackling high-impact and high-complexity cases that affect the entire Genexis fleet of networking devices and services to support our customers that use our products to deliver broadband services to end users.

Within this international growing team, you coach people, build up team capabilities and create the framework and processes for the efficient support for our clients.

Essentials for your role

Your team is the first point of contact for our clients for after sales support. You support the sales team in the best possible way to enable new business and to keep our customers happy. You are responsible for maintaining and evolving the support process in order to maximize customer satisfaction in the area of technical assistance. You ensure proper intake and timely processing of support tickets and RMAs.

You have experience with Ethernet/IP networks or a strong desire to develop the necessary knowledge and a good understanding of SW development that is needed to provide the agreed product quality and compliance with the relevant norms and standards.

Your Experience & Skills

To be successful in this role, you need to have affinity with service delivery in telecommunication networks (networking). Working experience with layer-2/layer-3 networking equipment, network protocols (e.g. SIP, IGMP), TR-069 and various access technologies like fiber, Ethernet, 802.11ac/ax is a plus.

You have preferably some experience in working with the type of products Genexis creates, including the type of SW that is needed to manage the CPEs and provide managed solutions. You can help to prioritize SW development based on the customers needs.

Having experience within a Managers roll is mandatory. You have strong interpersonal communication skills and are able to persuade. Coaching others and helping them succeed within their work comes natural to you.

You have a degree in Electrical Engineering, Information Technology or a similar field of education or gained this knowledge thru working experience in a similar role.

Working for Genexis means having a healthy interest in technical challenges but most of all you like to work in a team and lead it. You like to take the initiative and have a “just do it” approach. Having the right mentality and attitude are more important to us than a degree. Dedication, investigation and responsibility are key words for us.

You can (help to) manage key customers in case of emergencies when there are issues that impact the services of our customers based on our SLA Management system and support process.

What we offer you

Technical challenges in a dynamic, multicultural environment together with a no-nonsense corporate culture with market conform compensations and attractive benefits.

• Highly talented, distributed and multicultural team of network and application engineers
• Working on great tech stack with cutting edge glass fiber technologies
• Product company with a long-term vision and high growth potential since the broadband market is expanding
• Competitive salary depending on the relative work experience
• Project exposure and ownership that impacts our users, product, and business
• Challenging technical tasks, fast learning cycles, and meaningful feedback
• You interact directly with colleagues within Genexis responsible for Sales, Products and R&D. Since we are all part of a big team, we like to work together as one and find effective solutions

This role is based in Eindhoven, The Netherlands.

Do you have a question regarding this vacancy?
Contact our HR manager Ans Vogels at +31 40 747 0247 or send her an email at
hr@genexis.eu